Well, that depends on what you need. A small site of around 5 or 6 pages starts at about £500. There is usually a fee payable for the domain name (web address) which may be as low as £15 and then there is the hosting on top of that. If you want Phase 2 to host the site for you, the rate is currently £12 per month which can be paid by standing order. More complex sites requiring database connections and e-commerce facilities will obviously be more expensive than this, but we will be happy to discuss your requirements in detail and give you an accurate quotation.

This depends on the scale of the project. Once you decide to go ahead we will create a design layout based on your requirements. After further consultation to refine the 'look and feel' of the site we can create an 'average' site in around 5 weeks, subject to supply of all the necessary text and images. If you have any specific deadline, we will endeavour to meet it.

Yes. When we have created an initial design layout, it is uploaded to a temporary server location for you to view. You can do this from the comfort of your own home or office, enabling you to seek the opinions of your friends and colleagues before we continue with refining the layout. The website files will normally stay at this location during construction so that you can watch the site developing, and make contributions along the way.

It is usually possible to use a company name in the website address, but this depends on what it is. Many of the .co.uk domain names have already been registered, but there is also the option of .com and other newer variants. It is a simple matter to check, and we will not make a charge for doing this for you.

Part of the attraction of promoting your business on the web is that it is much easier to make changes and updates than it would be to printed brochures. Normally minor changes to text or graphics will be carried out free of charge for the first year. This gives you chance to settle down and assess feedback from site visitors. Bigger changes (eg additional pages) are chargeable on an hourly basis.

Yes. You can have a 'hits' counter on your home page that increments every time someone accesses it, or if we host your site, you can access visitor statistics via a dedicated control panel.

At first no-one will know that your site is there unless it is featured in other advertising, letterheads, business cards etc. But we will optimise it for search engine recognition and when it is launched we will submit it to a large selection of the free search engines including Google, and then re-submit after 6 months. There are other methods that can be used to improve ratings, and we can provide information about specialist optimisation companies who can help with this. They will explain your options in plain English along with their associated costs. But ithere is no 'magic wand' that will make you feature in Googles top 10 straight away.

When you open an account with an ISP (internet service provider) quite often space is made available on their server as part of the deal. You can use this if you want to, but think carefully if you want to present a professional image. Some ISP's are notoriously slow, others bombard you with unwanted advertising or restrict what you can do on the site. Keeping your site hosted separately from your ISP means that none of these problems arise, and also that you are free to change your ISP if someone offers you a better deal. (like with your gas or telephone)

This involves setting up an on-line catalogue and 'shopping cart' package together with one or more Merchant accounts for receiving payment. Currently we can set up stores using Paypal, Worldpay and others. These can be linked to databases providing stock information and automatically calculating shipping costs and other cost options for individual products.

Payment is due in full when the site is launched, however for larger projects we generally ask for a 20% deposit at the stage where the 'look and feel' of the site has been agreed. In some cases payment by installments may be acceptable. Hosting fees are payable in advance or by monthly standing order. A copy of our full terms and conditions is available on request.